Job Title: Administrator
Salary Package: 25000 – 45000 a Month
Work Exp: 0 – 2 years
Company Name: Wipro
Job Location: Work From Home
Qualification Require: Bachelor Degree
The motivation behind the job is to determine, keep up with and manage client’s product/equipment/network in view of the help requests raised from the end-client according to the characterized SLA’s guaranteeing client satisfaction.
Ensure timely response of all the tickets raised by the client end user
- Administration demands solving by keeping up with quality boundaries.
- Go about as an overseer of client’s organization/server/framework/capacity/stage/foundation and other gear’s to keeptrack of every one of their legitimate working and upkeep.
- Keep a aware of the quantity of tickets raised (dial home/email/visit/IMS), guaranteeing correct solving according to the characterized resolution timeframe.
- Perform underlying driver investigation of the tickets raised and take an action intended to determine the issue to guarantee right client fulfillment.
- Give an acknowledgment and prompt goal to the high prioritytickets/administration.
- Introducing and designing programming/equipment requirements based on service demands.
- 100 percent adherence to ideality according to the need of each issue, manage client assumptions and guarantee zero accelerations.
- Give application/client access according to client prerequisites and requests to guarantee ideal solving.
- Track every one of the tickets from acknowledgment to goal stage according to the resolution time characterized by the client.
- Keep up with opportune reinforcement of significant information/logs and management resources to guarantee the arrangement is of satisfactory quality to maintain client fulfillment.
- Coordinate with on location group for complex issue goals and ensure opportune client adjusting.
- Survey the log which Visit BOTS accumulate and guarantee all the service requests/issues are settled promptly.
For governance and client relationship management
On-site project team
To resolve the complex problem/ issues at the site
Guide the administrators with the complex problems
Resolving the tickets/ queries and servicing them
- Process Greatness – Capacity to keep the guidelines and norms to produce predictable outcomes, give successful control and reduction of risk – Master.
- Frameworks Thinking – Comprehension of the Wipro system(interrelatedness, interdependencies and limits) and perform problemsolving in a perplexing climate – Skillful.
- Specialized information – information on the different gadgets/network and so forth which the executive needs to support – Master.
Passion for results