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Job Title: Administrator

Salary Package: 25000 – 45000 a Month

Work Exp: 0 – 2 years

Company Name: Wipro

Job Location: Work From Home

Qualification Require: Bachelor Degree

Language: English/Hindi

Job Description:

The motivation behind the job is to determine, keep up with and manage client’s product/equipment/network in view of the help requests raised from the end-client according to the characterized SLA’s guaranteeing client satisfaction.

Ensure timely response of all the tickets raised by the client end user

  • Administration demands solving by keeping up with quality boundaries.
  • Go about as an overseer of client’s organization/server/framework/capacity/stage/foundation and other gear’s to keeptrack of every one of their legitimate working and upkeep.
  • Keep a aware of the quantity of tickets raised (dial home/email/visit/IMS), guaranteeing correct solving according to the characterized resolution timeframe.
  • Perform underlying driver investigation of the tickets raised and take an action intended to determine the issue to guarantee right client fulfillment.
  • Give an acknowledgment and prompt goal to the high prioritytickets/administration.
  • Introducing and designing programming/equipment requirements based on service demands.
  • 100 percent adherence to ideality according to the need of each issue, manage client assumptions and guarantee zero accelerations.
  • Give application/client access according to client prerequisites and requests to guarantee ideal solving.
  • Track every one of the tickets from acknowledgment to goal stage according to the resolution time characterized by the client.
  • Keep up with opportune reinforcement of significant information/logs and management resources to guarantee the arrangement is of satisfactory quality to maintain client fulfillment.
  • Coordinate with on location group for complex issue goals and ensure opportune client adjusting.
  • Survey the log which Visit BOTS accumulate and guarantee all the service requests/issues are settled promptly.


project manager

For governance and client relationship management

On-site project team

To resolve the complex problem/ issues at the site

Lead/Sr. administrator

Guide the administrators with the complex problems



Resolving the tickets/ queries and servicing them


Functional Competencies/Skill

  • Process Greatness – Capacity to keep the guidelines and norms to produce predictable outcomes, give successful control and reduction of risk – Master.
  • Frameworks Thinking – Comprehension of the Wipro system(interrelatedness, interdependencies and limits) and perform problemsolving in a perplexing climate – Skillful.
  • Specialized information – information on the different gadgets/network and so forth which the executive needs to support – Master.
Behavioral Competencies

problem solving
Execution excellence
Passion for results
Collaborative working

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